Troubleshooting, system status and removing Xagio

This guide covers the plugin’s own repair tools on Xagio > Xagio Settings: Fix Common Issues for a site the panel shows as disconnected, the Troubleshooting switches, the System Status report, and what happens when you deactivate, disconnect or uninstall the plugin.

Fix a site that shows as disconnected

Sometimes the Xagio panel shows a site as disconnected, or says the plugin is deactivated, while the plugin is installed and active in WordPress. Fix Common Issues re-syncs the keys between the plugin and the panel and usually clears this.

Before you start:

You need a WordPress user with the Administrator role.
The plugin must still hold your account connection. The Server Fixes button only shows when the plugin is connected. If the Dashboard asks you to connect, follow Install and connect the Xagio plugin instead.

Run Fix Common Issues

In WordPress, go to Xagio > Xagio Settings.
Open the Troubleshooting tab.
Under Server Fixes, select Fix Common Issues.
Wait for the confirmation message, then reload the site in the Xagio panel.

What Fix Common Issues does:

Fetches the site’s API keys from the panel again.
Fetches your shared scripts from the panel again.
Re-checks your account connection with the panel.
Rebuilds Xagio’s database tables if any are missing.
Releases keywords stuck in the “queued” state, so volume, CPC and competition checks can run again.

It does not change your SEO settings, pages or posts.

If the site is still disconnected

Go to Xagio > Dashboard and check that it shows Your Account is Connected with the right account email.
Check that your server meets the requirements on the Dashboard. A missing cURL or OpenSSL extension, or blocked outgoing requests, stops the plugin from reaching the panel. See Check the server requirements.
Check Force Disable Maintenance Mode on the Troubleshooting tab if your host leaves WordPress in maintenance mode after updates. See Troubleshooting tools.
As a last step, disconnect the account from the Dashboard (the disconnect icon next to Dashboard at the top) and connect it again. The warning says: “No SEO settings will be lost, and you can re-activate at anytime”.

Troubleshooting tools

The Troubleshooting tab has a few switches for problems that come from your host or your own scripts, plus Fix Common Issues (above).

In WordPress, go to Xagio > Xagio Settings.
Open the Troubleshooting tab.

Each switch under Local Fixes saves when you change it.

Setting	What it does	When to use it
Disable Scripts while Logged In	Stops Xagio’s Header, Body and Footer scripts (global and page-level) from loading while you are logged in as an administrator. Visitors still get them.	Keep your own visits out of analytics, or stop a broken script from getting in your way while you edit.
Force Disable Maintenance Mode	Deletes WordPress’s `.maintenance` file whenever it appears, which takes the site out of maintenance mode.	Some hosts leave the site stuck in maintenance mode after updates, which breaks communication with the Xagio panel.

System Status

The System Status tab is a read-only list of your Xagio, WordPress and server details. Check it when a feature misbehaves, and include it when you contact support.

In WordPress, go to Xagio > Xagio Settings.
Open the System Status tab.

Xagio Variables

Current Version: the installed plugin version.
Panel URL: the Xagio panel the plugin talks to.
Plugin Path and Plugin URL Path: where the plugin is installed.
Plugin API URL: the address the panel uses to reach this site.

WordPress Environment

Home URL and Site URL
WP Version
WP Multisite
WP Memory Limit
WP Debug Mode
Language

Server Environment

Server Info
PHP Version, PHP Post Max Size, PHP Max Upload Size, PHP Time Limit, PHP Max Input Vars, PHP Memory Limit
OpenSSL, cURL, ZipArchive, DOMDocument, WP Remote Get, WP Remote Post (each shown as available or missing)

Use the values here to check the minimums Xagio needs: PHP 7.0, post_max_size 8 MB, upload_max_filesize 2 MB, max_execution_time 15 seconds (or 0), max_input_vars 500, memory_limit 64 MB, and all six items in Server Environment available. The Dashboard flags anything below these. See Check the server requirements.

To change a PHP limit or add an extension, ask your host or use your hosting control panel. Xagio cannot change server settings.

Deactivate Xagio and remove its data

When you deactivate the Xagio plugin, WordPress asks what to keep. You can deactivate and keep everything, disconnect the site from your account, or wipe Xagio’s data from the site.

In WordPress, go to Plugins.
Under Xagio, select Deactivate. The Deactivate Xagio window opens.
Tick any of the options below, or none.
Select Deactivate. Select Cancel to keep the plugin active.

Option	What it does
(nothing ticked)	Deactivates the plugin. Your settings, SEO data and account connection stay. Reactivate it to pick up where you left off.
Disconnect Account from this Website	Removes the account connection from this site and tells your Xagio account the site is disconnected.
Remove Data from this Website	Deletes Xagio’s database tables and every Xagio setting on this site.
Disconnect Account & Remove from Dashboard	Disconnects the site and removes it from your Xagio panel.

Disconnect without deactivating

To keep the plugin running but unlink it from your account:

Go to Xagio > Dashboard.
Select the disconnect icon (Disconnect Account) at the top.
Confirm the warning: “You are about to disconnect your Xagio account from this website. No SEO settings will be lost, and you can re-activate at anytime”.

Features that work without an account keep working: SEO meta, schema output, sitemaps, robots.txt, LLMs.txt, redirects, Link Manager, Reviews, Silo Builder, local backups and Rescue Center. Features that use your account (Project Planner data, Niche Hunter, Agent X, AI) stop until you connect again.

Uninstall

Deleting the plugin from Plugins (after deactivating) removes Xagio’s database tables and the RingRobin integration settings.