Refunds and the money-back guarantee
Xagio One plans show a 30-day money-back guarantee on Plans & Billing. This page explains how to ask for a refund and what happens to your account afterwards.
Ask for a refund
Section titled “Ask for a refund”There is no refund button in the panel. To ask for a refund, contact Xagio support by live chat, a ticket at support.xagio.com, or email ([email protected]). See Getting help.
Include:
- The email address on your Xagio account.
- What you want refunded (a plan payment or an xBanks pack).
What happens after a plan refund
Section titled “What happens after a plan refund”- Your account moves to the free plan right away.
- You can spend xBanks only. Your xRenew is not available.
- Hosted sites keep running while your Xags pay for them each month. If the Xags run out, the sites are suspended.
- You cannot connect new websites while your account is in the refunded state.
The panel shows a banner that says your payment was refunded. Select Choose a plan in that banner if you want to start a new plan.
What happens after an xBanks pack refund
Section titled “What happens after an xBanks pack refund”The xBanks from that pack are taken back in proportion to the money refunded. A partial refund takes back part of the pack. Xagio never takes back more xBanks than you still hold. Nothing else about your account changes.
Cancel instead of refund
Section titled “Cancel instead of refund”If you don’t want to renew but don’t need a refund, cancel your plan. You keep everything until the end of the period you paid for. See Change, pause or cancel your plan.