Download a copy of your hosted sites

You can download a complete copy of your Xagio hosting at any time: every site’s files, its database and its email, in one .tar.gz archive. It is yours to keep, restore or move to another host. The download is free and stays available whatever state your account is in.

Download your sites

Open Hosting in the sidebar.
Open Manage and choose Download your sites (“Files and databases as .tar.gz”).
Click Download next to the hosting account.
Keep the page open. Xagio packs your sites first (a few seconds to a few minutes), then the .tar.gz file downloads.

Click Cancel to stop a download in progress.

What’s inside

The archive has a folder for each website with all its files, plus a <domain>.sql file with its database. It opens on Windows, Mac and Linux.

Move a site to another host

Upload the site’s folder to your new host.
Create a new database there and import the site’s .sql file.

Moving to a HestiaCP host? Use the full HestiaCP backup link on the download page instead. Support can help with a move.

If your hosted sites are suspended

Sites suspended for non-payment are not deleted automatically, and you can still download them from this page. Download a copy if you might need it, or add Xags to bring the sites back online. See What happens to hosting when Xags run out.

What it costs

Downloading is free.

Troubleshooting

“This hosting account was locked by our team. Contact support for a copy.” Contact support to get your archive.
“We could not reach your hosting account. If our team suspended it, please contact support.” Contact support.
“Packing failed. Please try again, or contact support.” Click Download again. If it keeps failing, contact support.
“The download stopped. Please try again.” Your connection dropped. Click Download again and keep the page open.
“You have no hosted websites to download.” There are no hosted sites on your account. For WordPress sites hosted elsewhere, use panel backups.