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Sign in, reset your password and turn on two-factor authentication

One Xagio login works for the Cloud App, Studio, GSC Analysis and the Marketplace. Your password, Google sign-in and two-factor authentication (2FA) are all managed in the Cloud App. This page covers signing in, resetting your password and setting up 2FA.

Where your Xagio login works

Section titled “Where your Xagio login works”

Signing out of the Cloud App also signs you out of Studio and the Marketplace.

Sub-users can’t use the Marketplace or GSC Analysis. Sign in as the account owner.

Sign in

Section titled “Sign in”
  1. Go to app.xagio.net/signin.
  2. Enter your Email or username and your Password.
  3. Select Sign In.

To use Google instead, select Sign in with Google and choose the Google account you signed up with.

Sub-users sign in on the same page with the username their account owner created for them.

Reset your password

Section titled “Reset your password”
  1. On the sign-in page, select Forgot password?.
  2. Enter the email address on your account and select Send reset link.
  3. Open the email “Reset your Xagio password” and select the link.
  4. Enter a new password in New password and again in Repeat it. It must be at least 8 characters.
  5. Select Save password, then sign in.

A reset link works once and expires after one hour. If the link has expired, the page says “This link is not valid”. Select Request a new link and use the new link right away.

Change your password while signed in

Section titled “Change your password while signed in”
  1. Open the account menu and select Settings.
  2. On the Account tab, under Password, enter a New Password and type it again in Repeat Password. It must be at least 5 characters.
  3. Select Save Changes.

Leave both password fields empty to keep your current password.

Turn on two-factor authentication

Section titled “Turn on two-factor authentication”

With 2FA on, you enter a 6-digit code from an authenticator app each time you sign in. It works with Google Authenticator, Authy, Microsoft Authenticator and other authenticator apps.

  1. Open the account menu and select Settings.
  2. On the Account tab, find Two-Factor Authentication and select Enable.
  3. Scan the QR code with your authenticator app. If you can’t scan it, copy the key shown under the QR code and enter it in the app.
  4. Enter the 6-digit code from the app and select Verify & Enable.
  5. Save the recovery codes Xagio shows you. Select Copy Codes and store them somewhere safe, then select Continue.

Each recovery code works once. Xagio does not show them again. The Two-Factor Authentication card shows how many unused recovery codes you have left.

Sign in with two-factor authentication

Section titled “Sign in with two-factor authentication”
  1. Sign in with your email or username and password.
  2. When asked for an Authentication code, enter the 6-digit code from your app.
  3. Select Verify.

If you lost access to your authenticator app, enter one of your recovery codes instead of the 6-digit code.

Turn off two-factor authentication

Section titled “Turn off two-factor authentication”
  1. Open Settings and find Two-Factor Authentication.
  2. Select Disable.
  3. Enter a current 6-digit code from your app, or one of your recovery codes, and select Continue.

Troubleshooting

Section titled “Troubleshooting”
  • “Invalid credentials. Please try again!” The email, username or password is wrong. Check them, or reset your password.
  • “You have tried to login too many times with invalid credentials. Your ban will expire in 30 minutes.” After 5 failed sign-in attempts from the same network, sign-in is blocked for 30 minutes. Wait, then try again, or reset your password.
  • “You have tried to login too many times with invalid codes. Your ban will expire in 30 minutes.” Wrong 2FA codes count toward the same limit. Wait 30 minutes, then use a fresh code or a recovery code.
  • “That code is not correct. Please try again.” The 2FA code is wrong or expired. Codes change often, so enter the current one. Check that your phone’s clock is set automatically.
  • “Too many reset requests for this address. Try again in an hour or contact support.” Wait an hour before you request another reset link.
  • “Your login session expired. Please sign in again.” Sign in again.
  • “Access from your IP address has been blocked. Please contact support.” Contact support. See Getting help.
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