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Change, pause or cancel your plan

You manage your Xagio plan from Plans & Billing. From there you can switch plans, change how often you are billed, pause, or cancel. Each change can affect your Xags, so read What happens to Xags when you upgrade, downgrade or cancel first.

Open Plans & Billing

Section titled “Open Plans & Billing”

Open the account menu and select Plans & Billing. The page shows your current plan, the Xagio One plans and your Membership Billing Log (your past payments).

Switch to another plan or billing period

Section titled “Switch to another plan or billing period”
  1. At the top of the plans, choose Monthly, Quarterly (save 10%) or Annual (save 17%).
  2. On the plan you want, select Compare to my plan to see price, Xags per month, team seats and white-label domains side by side.
  3. Select Switch to One Lite, Switch to One Pro or Switch to One Agency.
  4. If the switch is a downgrade, a Before you switch dialog shows how much rolled-over xRenew you would lose. Select Switch anyway to continue or Keep my Xags to stay on your plan.
  5. Complete the checkout that opens.

Your old subscription is replaced by the new one, and the price is pro-rated at checkout.

Update your payment details

Section titled “Update your payment details”

If a renewal payment fails, the panel shows a banner with Update your payment information. Select it to update your card and restore your plan.

Pause your plan

Section titled “Pause your plan”

Pausing stops billing for up to 60 days. Your sites, data and xBanks stay. While paused, your account is suspended: you can spend xBanks only, and no new xRenew is added.

You pause from the cancel flow:

  1. On Plans & Billing, select Cancel my plan.
  2. Choose a reason and select Next.
  3. Select Pause (or Pause My Account, depending on the reason you chose).

Billing restarts automatically 60 days after you pause. There is no resume button in the panel. To end a pause early, contact support. See Get help.

Cancel your plan

Section titled “Cancel your plan”
  1. On Plans & Billing, select Cancel my plan.
  2. Choose the reason that fits best and select Next.
  3. Xagio may suggest an option, such as a discount, a smaller plan, a pause, a setup session or a support contact. To go ahead with cancelling, select Continue to cancel.
  4. If you chose Other, write a short explanation (at least 10 characters) before you continue.

The confirmation tells you the date your plan stays active until. Until that date you keep access to your sites and Xags.

After the paid period ends

Section titled “After the paid period ends”
  • Your account moves to the free plan.
  • Your remaining xRenew goes to 0 (the free plan has no xRenew). Your xBanks stay.
  • Hosted sites keep running while your Xags pay for them each month. If the Xags run out, the sites are suspended.

Troubleshooting

Section titled “Troubleshooting”
  • “No subscriptions found!” or “No active subscription found!” Xagio could not find an active subscription for your email. If you bought under a different email address or you think this is wrong, contact support.
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