Allow Xagio support to access your account
Remote support access lets the Xagio support team open your account and see what you see. This helps them find and fix problems faster. You can turn it off at any time.
How it works
Section titled “How it works”- When remote support access is on, a support team member can open your account for a session of up to 4 hours.
- When it is off, support cannot open your account.
- Accounts that have never changed the setting have it on.
Turn remote support access on or off
Section titled “Turn remote support access on or off”- Open the account menu and select Settings.
- On the Account tab, find Remote support access (“Lets the Xagio support team open your account to help you.”).
- Turn the switch on or off.
- Select Save Changes.
When to turn it on
Section titled “When to turn it on”Turn it on when you contact support about something they need to see in your account, such as a setting that isn’t saving, a site that won’t connect, or a charge you don’t recognize. You can turn it off again when the issue is solved.
Troubleshooting
Section titled “Troubleshooting”- Support says they can’t open your account. Check that Remote support access is on and that you selected Save Changes.